SALES POLICY

 

SALES PROCESS & CONFIRMATION

When a Customer identifies an Item(s) that desires to purchase, the Customer may proceed with checkout or to purchase the Item(s) and at that time the Customer shall submit valid payment information of the Total Purchase Price that is the price agreed between the Customer and Lilac Gallery Ltd. (“Lilac Gallery”, “Gallery”, “we”, “our” or “us”). The Customer would only have a “Purchase Confirmation“ once the checkout process is completed and the payment has been received for the full amount. The Customer will authorize Lilac Gallery to collect the funds, by making a charge to the provided credit card or PayPal, or as well upon request, another method of payment available, like check, money order, or wire transfer.

The Customer accepts and understands that until then, the availability of any item is subject to change. As most of the Items displayed on the website are unique, they are offered for sale subject to availability so the information about Item description, pricing, and availability is made in the best of the habitably to keep the inventory up to date. In case the Customer wishes to place on hold an item(s) for purchase, in most cases it will be required to place a “deposit” by contacting Lilac Gallery, and in the event that the Customer would like to consummate the sale transaction, then the amount of the deposit will be considered for the Total Purchase Price and the Customer shall remit the remaining balance of the Total Purchase Price.

  • For Standard Sale items an electronic Sales Invoice can be sent to the Customer via email and the Customer shall remit payment of the Total Purchase Price to complete the purchase.

  • For Special Commissions items, will be required a non-refundable deposit of the price of the artwork(s). Once the deposit is paid, the Gallery to coordinate with the artist to begin working on the Special Commissions taking into consideration all of the client’s requirements. The total remaining for this invoice will be due once the Special Commission is completed and once it has been approved by the client, it will be considered as a Final Sale Item. Once the full payment is complete, the purchase will be considered to be completed.

Once the order has been confirmed the Customer will receive an email containing all the details and information of your purchase. Also, upon request, a more detailed condition report can be made available for the Customer, as well as more detailed images of any particular piece. Art Money credit payment plans are also available for the purchase of the artworks, by applying to an ArtMoney line of credit previously, and once approved the Customer can proceed to contact the gallery to make the payment of a minimum of a 10% deposit to complete the sale.

SHIPPING & TAXES

We offer Continental US shipping on all orders depending on the size of the item, and also we offer a discounted flat rate worldwide shipping on certain orders. The Customer will be able to see the corresponding amount for the shipping charges on the ‘Order Summary’ at the checkout page. All orders are shipped via USPS Priority Mail or via FedEx Ground or Home Delivery depending on the size of the parcel. The item(s) will be professionally packed and shipped with "Adult Signature Required" for delivery as it will be insured for the full value.

We only collect and remit sales tax on items purchased at the Gallery premises and/or shipped in the state of New York. For all purchasers holding a valid resale certificate or any applicable exemption from taxes, it would be necessary to get in touch with the Gallery prior to completing the purchase, in order not to collect the sales tax and to present the corresponding document(s).

For international shipping, that is going outside of the United States, we will include the sales receipt with the full customs value. At all times the Customer is entirely responsible for paying all sales and use taxes, VAT, export and/or import taxes and duties, and all transactional taxes or levies related to the purchase of each Item purchased that is required to collect from the Customer under applicable law at the time of sale.

ORDER PROCESSING & HANDLING TIME

The Customer will receive an email containing the tracking information once the order ships out and the handling time for an order is typically 1-2 business days. If the order was placed during the weekend or on a holiday, we will start processing the order on the next business day. All the orders that are ready for travel will be shipped Monday to Friday from New York.

  • For Shipping within the United States and if the order was shipped using USPS Priority Mail it will usually arrive within 3 business days, and if the order was shipped using FedEx Ground it will usually arrive within 2-7 business days.

  • The timing for International Orders is subject to customs for collection of duties and tax on imports so, shipping time can be significantly delayed. Please note that in some cases the Customer is required to retrieve their package from the customs office.

RETURNS ON DAMAGED ITEMS DURING SHIPPING/TRANSIT

All items travel fully insured by the Gallery, and in the case that upon delivery the Customer notices that the piece has suffered any damage during shipping/transit, please contact us within 7 days of receiving your item to report the damage. Please note that at the time of signature, if there is any noticeable damage to the parcel it must be reported to the carrier immediately. And in that case, all the damage must be photographed and all packing materials must be saved, and after sending us all that information, we will then assist with any shipping damage claims or returns. Kindly note that we will only take responsibility if the damage was reported within 7 days of delivery.

RETURN PROCESS & REFUND FOR ELIGIBLE ITEMS

For items considered as Standard Sale, we will accept returns of the artwork within 7 days from the delivery date, no reason necessary. In the case that the Customer would like to return an eligible item, please contact us within 7 days of receiving your item. Only Standard Sale items are eligible for return. The cost for the return must be paid by the Customer and the Customer will be responsible for returning the item using the same shipping method on which they were received and insured for full retail value. To ensure proper insurance coverage, all return shipments must be Pre-approved and coordinated with the Gallery since the item must be returned in the same condition as it was received in order to process a refund. Please take into consideration that return shipping costs may be higher than the original shipping cost. It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. A refund less the original shipping cost will be issued once the artwork has been received in the same condition as when it was shipped, including documents and packing materials. Once your return has been processed, you will receive a notification email that your refund has been processed & issued. Any shipping charges, international customs duties, and taxes applied to the order will not be refunded.

NONE ELIGIBLE ITEMS FOR RETURN & REFUND

We do not accept returns of the artwork offered as Final Sale Items, as the piece cannot be returned or exchanged. No returns or refunds can be issued for any reason, and by purchasing it the client acknowledges and agrees on that. This last category applies to all sales of Special Commissions, Gallery Events, or Art Fair participations.

QUESTIONS & CONTACT INFORMATION

If you have any questions or concerns please write to us at Lilac Gallery Ltd. 833 Broadway 3rd Floor New York, NY 10003, or contact us by email to info@lilacgallerynyc.com or you can simply click on contact to send us a message and we will be glad to assist with any questions or special request that you may have. This Sales Policy was last Update on May 04, 2023.